Frequently Asked Questions

Art

Do you accept .jpg or .tif files?

No. The only file types we will accept at ANY time is a .pdf.

Do you have templates?

Yes! Our standard-product templates can be found on under the resources link, or by clicking here. If you have additional questions or are designing a custom piece, we may not have templates, but will do our best to advise you on how to set up your artwork. Please contact us if that is your situation.

What other guidelines/settings/specs does my art need to adhere to?

Please reference our Art File Building guide here for a complete list of specifications and requirements.


Ordering

I don’t have my artwork yet. Can I still place the order?

Yes! A sales representative will be in contact with you once you place your order to instruct you on how to send the art over.

I want to cancel an order. What can I do?

Please contact us a soon as possible. In instances where the product has already been produced or shipped, expenses will have been incurred and those expenses will be your responsibility. We will do our absolute best to minimize and/or limit those expenses.

Some of my information was entered incorrectly when I placed my order. What can I do?

Please contact us as soon as possible. In instances where the product has already been produced or shipped, additional expenses could be incurred in order to meet your product/delivery expectations.

I have a question regarding the cost/price of my order. What can I do?

Please contact us and we’ll be glad to help.

I don’t see a cost for shipping, will I be billed separately for that?

No! All the pricing that’s on our website includes shipping to one location.